CREW MEMBER
JOB DESCRIPTION:
The Crew Person is responsible and accountable for performing specific tasks and duties, as assigned, within the restaurant. The Crew Person provides each Guest with a positive Guest service experience, prepares quality food products according to standards, and keeps the restaurant clean, pleasant and safe for all Guests and employees.
ESSENTIAL FUNCTIONS:
The essential functions of the Crew Person position are denoted below in the following key areas:
TOTAL GUEST SATISFACTION:
- Consistently provides a quality product and Guest service experience that delivers total Guest satisfaction.
- Follows all Guest service guidelines and procedures; takes the appropriate action to ensure all Guest receive “SUPERSTAR Service.”
- Works assigned station(s) accurately and productively; cleans and stocks the station area(s); performs other cleaning duties as assigned.
- Ensures that all Guests receive hot, quality products; prepares, packages and delivers all products according to Menu Standards.
- Handles all food products according to company procedures; follows all company food safety, food handling and sanitation requirements, to ensure the health and safety of Guests and employees.
JOB EXPECTATIONS:
- Consistently meets job expectations to positively impact the sales and profits of the restaurant.
- Contributes to the restaurant’s success by accomplishing the expected work during each shift; consistently produces quality work.
- Supports the goals, decisions and directives of the Restaurant Management Team; performs additional duties and responsibilities as directed by management.
- Follows all company guidelines for food and cash controls, follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, equipment and facilities.